badak Privacy Policy

This page describes what we collect when you use badak and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties, and we use industry-standard encryption to secure all transmissions between your device and our servers.

Our privacy commitments apply whether you access badak from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported jurisdiction. We comply with applicable data protection regulations and maintain transparent policies about how we handle your information. If you have questions about your data or wish to exercise your rights, you can contact our support team at any time.

Please read this policy carefully. By creating a badak account, you agree to our data handling practices as described here. If any clause conflicts with your local jurisdiction's laws, the local law takes precedence.

What We Collect on badak

We collect the following information when you create and use a badak account:

Identity information: Full name, date of birth, government ID number, and a copy of your ID document (national ID card, passport, or driver's license). We collect this during account verification to comply with anti-money-laundering regulations.
Contact information: Email address and phone number. We use these to send account notifications, support messages, and deposit/withdrawal confirmations.
Payment information: Bank account or e-wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We use this to process your deposits and withdrawals. We do not store full payment card numbers; these are tokenized by our payment processors.
Account activity: Your login history, games played, bets placed, deposits, withdrawals, and customer support interactions. We use this to detect fraud, resolve disputes, and improve our service.
Device information: Your phone model, operating system, browser type, and IP address. We use this to optimize app performance and detect unauthorized access.
Cookies and tracking data: badak uses cookies to remember your login status, language preference, and account settings. We also use analytics tools to understand how users interact with our platform.

We collect this information only with your consent. During account creation, you explicitly agree to our privacy policy. If you do not wish to provide certain information, you cannot create or use a badak account.

How We Use Your Data on badak

We use the information we collect for the following purposes:

Account verification and compliance: We verify your identity to comply with anti-money-laundering and know-your-customer (KYC) regulations. This protects both you and badak from fraud and illegal activity.
Processing deposits and withdrawals: We use your payment information to process your financial transactions. Your bank or e-wallet provider also receives this information to complete the transfer.
Customer support: We use your contact information to respond to your queries, resolve disputes, and send account notifications. Our support team may access your account activity to assist you.
Fraud detection: We analyze your login patterns, device information, and activity to detect unauthorized access or suspicious behavior. If we detect fraud, we may temporarily freeze your account and contact you to verify.
Service improvement: We use analytics data to understand how badak is used, identify technical issues, and develop new features.
Legal compliance: We may disclose your information to law enforcement, regulators, or courts if required by law.

KYC (Know Your Customer): A regulatory requirement where badak verifies your identity before you can deposit or withdraw. This prevents money laundering and fraud.
Data tokenization: A security technique where payment card numbers are replaced with unique codes. badak never stores full card numbers.
SSL/TLS encryption: Industry-standard encryption that protects all data transmitted between your device and badak servers.

Third-Party Processors and Data Sharing

We do not sell your data to third parties for marketing purposes. However, we share your information with the following service providers to operate badak:

Payment processors: We share your payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
Identity verification services: We may use third-party services to verify your government ID and confirm your identity.
Analytics providers: We use analytics tools to track how badak is used. These providers may see anonymized data about your activity but cannot identify you personally.
Cloud hosting providers: Our servers may be hosted outside your jurisdiction. Data stored on these servers is encrypted and subject to our privacy policy.

We require all third-party processors to maintain confidentiality and use your data only for the specific purposes we authorize. We do not allow them to use your data for their own marketing or to share it with other parties.

Your Rights on badak

Depending on your jurisdiction, you may have the following rights regarding your data:

Right to access: You can request a copy of all personal data badak holds about you.
Right to correction: You can request that we correct inaccurate information (e.g., if your phone number changed).
Right to deletion: You can request that we delete your data, subject to legal retention requirements. However, we must retain your transaction history for regulatory compliance.
Right to data portability: You can request that we export your data in a portable format (e.g., CSV).
Right to lodge a complaint: If you believe badak has mishandled your data, you can file a complaint with your local data protection authority.

To exercise these rights, contact our support team with your request. We will respond within a reasonable timeframe (typically 10–30 business days, depending on your jurisdiction and the complexity of your request).

Note: We cannot delete your transaction history or account records that are required by law. However, we can delete personal information unrelated to regulatory requirements upon request.

Data Security on badak

We use industry-standard security measures to protect your data:

All data transmitted between your device and badak servers is encrypted using SSL/TLS.
Your payment information is tokenized; we never store full card numbers.
Our servers are protected by firewalls and intrusion detection systems.
We conduct regular security audits and penetration testing.
Our staff can access your data only if authorized and only for specific purposes.
We require two-factor authentication (2FA) for sensitive account changes.

While we maintain strong security practices, no system is completely risk-free. If you suspect unauthorized access to your badak account, contact our support team immediately. We will review your account activity, freeze your account if needed, and help you regain control.

Cookies and Tracking on badak

badak uses cookies to enhance your experience:

Session cookies: These remember your login status and expire when you close your browser.
Preference cookies: These store your language choice, timezone, and display preferences.
Analytics cookies: These track how you navigate badak so we can identify technical issues and improve our service.

You can disable cookies in your browser settings, but some badak features may not work properly without them. Our analytics partners (Google Analytics or similar) may also place cookies on your device. These companies maintain their own privacy policies; we recommend reviewing them.

Policy Changes and Contact Information

We may update this privacy policy from time to time. If we make material changes, we will notify you via email or in-app message at least 10 days before the change takes effect. Your continued use of badak after the update means you accept the new policy.

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a data breach, contact our support team via in-app chat, email, or phone (Monday–Friday, 09:00–18:00 Indonesian time, with exceptions around major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi).

Our Commitment to Your Privacy on badak

badak prioritizes your data security and privacy. We collect information only when necessary, use it only for stated purposes, and protect it with industry-standard encryption. We do not sell your data to third parties. We comply with applicable data protection regulations and maintain transparent policies about how we handle your information.

If you believe badak has violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We also encourage you to contact our support team if you have any concerns or questions about how we handle your data.

By using badak, you agree to this privacy policy. We are committed to maintaining your trust and protecting your information as we provide entertainment services in supported jurisdictions.